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ISD Products and Services
State Agency Training Coordinators
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How to Register

ISD in partnership with Auburn University Montgomery, Continuing Education provides computer training for state employees at reduced prices. Each agency designates a Training  Coordinator (TC) to register, cancel, & reschedule classes for their employees. Registration requests that are not submitted by an Agency Training Coordinator will not be approved by ISD and will be sent back to the agency.

State Employees

Request classes by contacting your Agency Training Coordinator (TC). Employees receive email class confirmation from their Training Coordinators, which they should print & bring to class.

Agency Training Coordinator's (TC) Registration Guidelines, Cancellation & Audit Policies

Register, cancel, & reschedule classes by email to Simply state employee name(s), class title(s) & date(s). You may list numerous requests in one message.

AUM should email class confirmation letters to TC within 5 business days. Student & TC should note cancellation deadline date in class confirmation to prevent cancellation penalty charges. TC's should call AUM or ISD if they do not receive confirmation within 5 business days of emailing request. Registrations requested 48 hours from class date can be submitted, but MUST be followed with a phone. Phone: (334) 244-3080 or 244-3804 (AUM) or (334) 242-3599 (ISD).

Cancellations should be emailed by the TC to within 5 business days for desktop classes and 10-20 business days for technical classes to avoid being charged for the course. The agency will be charged, if cancellation is submitted outside cancellation deadline date.  No-shows will be charged 100% of the cost of the class. You may make student substitutions at any time. The employee may "audit" the class anytime within one calendar year of the original registration date. Upon request AUM can mail the class manual to TC or hold it for the employee, when they attend the "audit" class. Employee must bring manual to the audit class.

AUM evaluates enrollments for each class two weeks prior to the class start date.  If there are not enough enrollments at that time, the class is in jeopardy of being cancelled. If the class is being taught by a contract instructor, it will most likely be cancelled if there aren’t enough enrollments two weeks prior to class start date.  AUM encourages enrolling as early as possible but at least 3 weeks prior to a class start date.

Contract instructors charge AUM a percentage fee for canceling within two weeks of class start date. The policy is established based on the source of the instructor and our obligation to that instructor.  Please read the cancellation policy on each confirmation letter as the policy varies.

No Shows

Applies to students enrolled in a class who did not attend or who did not cancel their enrollment in accordance with the cancellation policy on their email confirmation letter. As a courtesy to our state students, AUM allows "No Show"  students the opportunity to re-enroll in a later class.  Because of the bookkeeping burden this creates, AUM will honor re-enrolling "No Show" students if the Agency TC contacts AUM within a month of the class they missed.  The class does not have to be held within a month of the original date; however, scheduling must be done within one month of the missed class.

Audit Policy

Applies to all students who attend classes at AUM. Students who have attended an AUM Computer class  may audit that same class, if an audit seat is available, within one calendar year of the original class date. All requests should be emailed from the employee's Agency Training Coordinator to with the employee name, class title, original class date(s), and preferred class audit date selected from the training schedule under the "Computer Training " menu at The class titles and application versions must be an exact match. Students should bring their original book to the audit class.
Click here to find your Training Coordinator

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