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ISD Products and Services
State Agency Training Coordinators
Contact Us
ACD (Automatic Call Distribution)

Onsite training is available by appointment.  Ask your Agency Telecommunications Coordinator to contact their ISD Customer Consultant to schedule a class.

Basic ACD Overview
Agent Features
- Logging In & Out
- Que Status
Supervisor Features
- Que Status
- Agent Status
- Monitor Agent
- Night Serviced

Automatic Call Distribution (ACD) Login Procedure

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